Terms & Conditions
Please read these terms carefully before booking.
1. Rental Agreement
By submitting a booking request, you agree to these Terms & Conditions. A formal rental agreement will be provided upon booking confirmation.
2. Pricing & Payment
Each letter or number is $50. Delivery, setup, and teardown are included in the base price for events within our standard service area. A non-refundable deposit of 50% is required to secure your booking. The remaining balance is due 7 days before your event date.
3. Cancellation Policy
Cancellations made more than 14 days before the event date will receive a refund of the deposit minus a $25 processing fee. Cancellations within 14 days of the event forfeit the deposit. Cancellations within 48 hours are responsible for the full rental amount.
4. Damage & Loss
The renter is responsible for any damage to or loss of letters beyond normal wear and tear. Replacement cost per letter is $150. Please ensure letters are not left unattended in public areas and are protected from weather when used outdoors.
5. Setup & Teardown
Brightstone Letter Rental handles all delivery, setup, and teardown. We will coordinate with you on arrival time and setup location. Please ensure the setup area is accessible and clear before our arrival.
6. Outdoor Events
Our letters can be used outdoors in fair weather conditions. We reserve the right to decline outdoor setup in rain, high winds, or other hazardous weather. A backup indoor location is strongly recommended.
7. Service Area
Our standard service area covers Metro Detroit and Downriver communities. Events outside this area may incur additional travel fees. Contact us for a custom quote.
8. Liability
Brightstone Letter Rental is not liable for any injury, accident, or damage resulting from the use of our rental letters. The renter assumes all responsibility for the letters during the rental period.
9. Contact
For questions about these terms, contact us at brightstoneservice@gmail.com or call (248) 289-0353.