Brightstone Letter Rental

Terms & Conditions & Customer Disclaimer

1. Rental Agreement

By booking with BrightStone Letter Rental, the customer agrees to rent the listed marquee letters and décor items for the specified event date, time, and location. All rentals are for temporary use only and remain the property of the business at all times.

2. Payment Terms

  • A non-refundable deposit is required to secure the event date.
  • The remaining balance must be paid the week prior to the event.
  • Failure to pay the remaining balance on time may result in cancellation of the rental without refund of the deposit.

3. Delivery, Setup, and Pickup

  • Delivery and setup times will be confirmed prior to the event.
  • Customer must ensure the setup area is clear, level, and safe for installation.
  • Pickup will occur at the agreed time. Customer agrees to allow access to retrieve all rented items.

4. Damage, Loss, or Theft

Customer is responsible for the rented items from the moment they are delivered until the moment they are picked up.

If any letter or rented item is: damaged, broken, stained, lost, stolen, or exposed to weather conditions that cause damage — the customer agrees to pay a repair or replacement fee up to the total cost of the event rental.

5. Weather & Outdoor Use

  • Marquee letters cannot be used outdoors in rain, snow, or high-wind conditions.
  • If weather becomes unsafe, the business reserves the right to refuse outdoor setup and move the letters indoors.
  • No refunds will be issued due to weather-related restrictions.

6. Safety & Liability

  • Marquee letters are not to be climbed on, leaned on, sat on, or used as props for children.
  • Customer is responsible for ensuring guests do not misuse the letters.
  • The business is not liable for injuries caused by improper use or guest behavior.

7. Cancellations & Rescheduling

  • Deposits are non-refundable.
  • Events may be rescheduled once, subject to availability.
  • If the customer cancels the event entirely, the deposit is forfeited.

8. Photos & Marketing

Customer grants permission for the business to take photos of the setup for marketing purposes unless they opt out in writing before the event.

9. Customer Acknowledgment

By signing or submitting acknowledgment (via email), the customer confirms that they:

  • have read and understood all terms
  • agree to all conditions listed
  • accept financial responsibility for damage or loss
  • understand the deposit and payment policies
  • understand safety and weather restrictions